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Salon Furniture and Product Supplier

We put together some commonly asked questions
to give you more information about the services we offer.

Does KSHE Supply to the public?
KSHE is a trade only supplier and we only sell to the hairdressing and beauty industry. If you would like to purchase online from us you will need to be a part of the beauty or hairdressing industry. Retail products can be purchased however if we have a salon close by to you we will refer to them for purchasing.
How can I place an order with KSHE?

There are many ways to place an order with us.

Online and we will get back to you to confirm you order and payment methods promptly once you have confirmed your shopping cart.

  • In person: We have our fully equipped showroom here in Brisbane Australia.
  • By phone: You may also place an order via phone 07 3393 1242
  • By email: You can send us a list or a request of what your needs are This email address is being protected from spambots. You need JavaScript enabled to view it.
How do I know you received my online order?

You will receive an email confirmation from us to the email address you specified as soon as your order is received, and another confirmation when your order is shipped.

In the unlikely event that we are unable to fulfill your order, we will notify you within 48 hours to arrange an agreeable alternative item, or a full refund. If you don’t receive your confirmation, please contact us.

Can I change my existing order?

Once you’ve placed an order and if it hasn’t been shipped you can absolutely change your order to suit your needs.

After your order has been shipped, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details.

What type of payment methods do you accept?

We take your personal security seriously and because of this we do not have online payment options. We do not collect or store your payment information.

Once your order has been received by us we can email you over a secure network, a secure online payment option or you're welcome to Direct Debit using your order number as reference. Our bank details will always be on the invoice you receive.

Within our showroom and via your digital requests, we accept Direct Debit, BPAY, Visa, MasterCard, Amex and EFT. ** If paying by Credit Card then a Merchant Fees applies for any orders over $1,000**

We do not have Zip Pay or Afterpay options. Please note that these companies have a limit of $1,000 per spend anyway and are not viable options when purchasing equipment.

Where do you ship to and what is the expected lead time? ships Australia Wide. For more detailed information about delivery and shipping, including lead times please email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call (07) 3393 1242.

We do not ship internationally to other regions.

We pride ourselves on the most efficient delivery services for both costs & timing. We ship out of our Mansfield, Brisbane site 3 times a day and is a same day/next day service locally. We can advise you on the timing of any orders outside of the above when you are inquiring/placing an order with us. On average though and depending on your location allow 3 to 15 working days for your order arrival.

How much are shipping costs in Australia?

Delivery charges are calculated on a per item basis and according to the state that you live in. As an indication of delivery costs, we provide some examples below:

*For all professional product purchases a flat rate of $19 across Australia applies, doesn’t matter how much you buy...

*All Equipment Purchases: are to be quoted based quantity and lines required.

For equipment, you will be contacted once you have completed your order and we will supply a quote to you for freighting your order before any payment has been made.

Please note that the shipping companies we work with deliver to ground floor only. If your business is not ground floor please contact one of our offices so we can discuss alternative arrangements..

Signing for deliveries OR Authority to leave ATL?

All deliveries must be signed for unless you have nominated to have the parcel left without a signature, an ATL delivery (e.g. on your doorstep).

We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address if unattended at the time of delivery.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

5-Year Structural Warranty

Our complete confidence in our product allows KSHE to offer you a 5-year structural warranty on most salon furniture items we manufacture whilst offering a standard 12-month warranty on all other items. Please refer to our Terms & Conditions for more information.

2 Year Warranty Mechanism / Hydraulic Pumps

Recliner mechanism’s including steel springs are warranted against breakage for a period of (2) year. Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

Hydraulic pumps are warranted for a period of (2) years unless otherwise stated on the product page.

What if the goods arrive damaged?
Some products, especially mirrors and ceramic basins are fragile. It is the customer’s responsibility to advise KSHE if any products are damaged on delivery. Any claims for damage to fragile items must be made within 24 hours of the time of delivery.
Can I cancel my order?

We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Any cancellations must be made immediately as once the goods have been shipped, shipping charges will apply for the delivery and return of the goods. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

For more information, please refer to our Returns & Refunds Policy.

Do you provide installation instructions?
The majority of our items come with installation instructions.
What if there are missing parts?
It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton. In case you have anything missing, please contact us as soon as practically possible.
Returns & Refunds, What if I don’t like it or there is a fault?

We’re sure you will like it, but if not and you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. Simply contact us within 24hrs of receiving your product(s) and we will assist you with your return. Please note: written pre-approval must be granted by us prior to any return of goods.

We cannot accept returns on special-order or custom made item(s).

This returns policy is not applicable for change of mind, you no longer require the item and or lack of expertise for use of product.

Any items must be returned in its original condition and include all original packaging. Please enclose a copy of your tax invoice. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges. KSHE Salon Professional Australia reserves the right to either replace free of charge or repair any goods proved to be defective manufacture.

How long will my refund take?
For security reasons we can only make refunds to the original payment method you used to place your order. Refunds will take up to 14 days to process.
Got More Questions For Us? We would love to
hear from you!