We put together some commonly asked questions
to give you more information about the services we offer.
There are many ways to place an order with us.
Online and we will get back to you to confirm you order and payment methods promptly once you have confirmed your shopping cart.
You will receive an email confirmation from us to the email address you specified as soon as your order is received, and another confirmation when your order is shipped.
In the unlikely event that we are unable to fulfill your order, we will notify you within 48 hours to arrange an agreeable alternative item, or a full refund. If you don’t receive your confirmation, please contact us.
Once you’ve placed an order and if it hasn’t been shipped you can absolutely change your order to suit your needs.
After your order has been shipped, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details.
We take your personal security seriously and because of this we do not have online payment options. We do not collect or store your payment information.
Once your order has been received by us we can email you over a secure network, a secure online payment option or you're welcome to Direct Debit using your order number as reference. Our bank details will always be on the invoice you receive.
Within our showroom and via your digital requests, we accept Direct Debit, BPAY, Visa, MasterCard, Amex and EFT. ** If paying by Credit Card then a Merchant Fees applies for any orders over $1,000**
We do not have Zip Pay or Afterpay options. Please note that these companies have a limit of $1,000 per spend anyway and are not viable options when purchasing equipment.
We do not ship internationally to other regions.
We pride ourselves on the most efficient delivery services for both costs & timing. We ship out of our Mansfield, Brisbane site 3 times a day and is a same day/next day service locally. We can advise you on the timing of any orders outside of the above when you are inquiring/placing an order with us. On average though and depending on your location allow 3 to 15 working days for your order arrival.
Delivery charges are calculated on a per item basis and according to the state that you live in. As an indication of delivery costs, we provide some examples below:
*For all professional product purchases a flat rate of $19 across Australia applies, doesn’t matter how much you buy...
*All Equipment Purchases: are to be quoted based quantity and lines required.
For equipment, you will be contacted once you have completed your order and we will supply a quote to you for freighting your order before any payment has been made.
Please note that the shipping companies we work with deliver to ground floor only. If your business is not ground floor please contact one of our offices so we can discuss alternative arrangements..
All deliveries must be signed for unless you have nominated to have the parcel left without a signature, an ATL delivery (e.g. on your doorstep).
We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address if unattended at the time of delivery.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Any cancellations must be made immediately as once the goods have been shipped, shipping charges will apply for the delivery and return of the goods. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.
For more information, please refer to our Returns & Refunds Policy.
We’re sure you will like it, but if not, you can return it to us within 12 days of date of purchase for a full refund once the product has been returned to us. We cannot accept returns on special-order or custom made item(s).
Simply contact us within 24hrs of receiving your product(s) and we will assist you with your return.
If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.
If, however, you simply change your mind and wish to return and cancel the order after delivery, you will need to arrange delivery to us on your own expense.
Items must be returned in its original condition and include all original packaging. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges. KSHE Salon Professional Australia reserves the right to either replace free of charge or repair any goods proved to be defective manufacture.