KSHE Salon Professional Australia Terms & Conditions

Payment Policy:

We accept: Visa, Mastercard or Bank transfer.

We also accept cheques and money orders, unfortunately we will not send out an order until the cheque payment has been received by us and cleared by our Bank. ** If paying by Credit Card then Merchant Fees apply for any orders over $1,000.

  • A 10% Deposit is required to activate any order.
  • A 30% deposit is required if there is a colour change (other than black) to activate the order.
  • Final Payment is required before goods can be despatched.

Delivery & Shipping Policy:

This Policy sets out details of delivery and shipping for our online and direct purchases. If you require clarification or have any questions please contact our Customer Service Team on:

This email address is being protected from spambots. You need JavaScript enabled to view it. or (07) 3393 1242

Cost of Delivery:

Delivery charges are calculated on a per item basis and according to the state that you live in. As an indication of delivery costs, we provide some examples below:

    1. Salon Customer:-
      • Salon Supplies ONLY (all areas) = $19 Flat Rate regardless of how much you buy!
      • Product / Retail / Supplies:-
        • Local Regions: Brisbane, Redlands, Logan, Ipswich, Caboolture = $19 Flat Rate regardless of how much you buy!  
        • All Other Areas (rest of QLD & Australia) = $29 Flat Rate regardless of how much you buy!  
    2.  End User/RRP Customers (all areas) = $19 Flat Rate regardless of how much you buy!  
    •   3. All Equipment Purchases: are to be quoted based quantity and lines required.

    If you would like an estimate of your cost of delivery and shipping, put the item into your shopping cart, please finalise your order and we will get back to you within 24hrs. Your order, including any freight costs or freight savings and discounts applicable, will be emailed to you within 24 hours after submitting your order on our website.  For your security, no payment details are required when submitting orders on our website. We individually review all orders that come from our website and email you from our MYOB accounting system. While you will get a confirmation from our website on finalisation of your cart it is the official MYOB invoice/quote that will have all costs included together with a secure payment process provided.  Please check your junk box in case the MYOB email has gone there.

    Signing for Deliveries:

    All deliveries must be signed for unless you have nominated to have the parcel left without a signature (e.g. on your door step). We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address if unattended at the time of delivery.

    Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

    Changing Shipping Address:

    Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on:

    This email address is being protected from spambots. You need JavaScript enabled to view it. or (07) 3393 1242

    International Shipping:

    We currently ship only within Australia and to New Zealand. Delivery Fees will be confirmed at checkout.

    All orders, shipping costs inclusive, are in AUD.

    The locations we can deliver to may change from time-to-time. Please call our Customer Service Team to find out if we deliver to your location.

    All delivery and shipping prices are subject to change. Eva Professional reserves the right to do so.

    Returns & Refunds Policy:

    We’re sure you will like it, but if not and you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. Simply contact us within 24hrs of receiving your product(s) and we will assist you with your return. Please note: written pre-approval must be granted by us prior to any return of goods. Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. 

    We cannot accept returns on special-order or custom made item(s).

    This returns policy is not applicable for change of mind, you no longer require the item and or lack of expertise for use of product.

    Any items must be returned in its original condition and include all original packaging. Please enclose a copy of your tax invoice. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

    Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges. KSHE Salon Professional Australia reserves the right to either replace free of charge or repair any goods proved to be defective manufacture.

    All returns are to be made attention to:

    KSHE Salon Professional Australia – Returns

    This email address is being protected from spambots. You need JavaScript enabled to view it. or (07) 3393 1242

    Faulty Goods:

    Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.

    Equipment Warranty & Returns:

    KSHE Salon Professional Australia (KSHE) provides this warranty to the original purchaser from the date of Delivery under the following Terms & Conditions:

    It is your responsibility to inspect the goods immediately upon receipt and contact us strictly within 24hrs in writing at This email address is being protected from spambots. You need JavaScript enabled to view it.. You have the right to reject delivery of any goods that may not be deemed acceptable. Any claims after 24hrs will strictly not be accepted and any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.

    All products sold on this website are intended for use by professionals in the salon and beauty trade and not for use by members of the general public except under the direct supervision of a trained professional beauty therapist and/or hairdresser and KSHE and the hosts of this website accept no responsibility for and exclude any and all liability in connection with the use or misuse of any products purchased on this website.

    KSHE offers a 5 Year Structural Warranty on some of our products. The warranty includes:

    • Steel structural frame elements are warranted against breakage for a period of (5) years.
    • Timber frames and steel insert frames are also warranted against breakage for a period of (5) years.

    Warranty Of Plumbing

    All plumbing equipment such as hoses, flick mixers etc carry a 6 month warranty.

    Warranty Of Foam

    Seat and back inserts including foam inserts are warranted for a period of 12 months. Loss of foam resiliency should not be confused with softening of foam or stretched covers, which may result from normal use. Owners of upholstered furniture should also expect foam to compact over time.

    Warranty Of Upholstery

    Our upholstery is warranted against tearing, seam slippage, fraying and cracking for a period of 12 months to 24 months depending on the item sold.

    The warranty does not cover tears, flattening of nap, pilling, fading or shrinkage and is not valid when heavy soiling or abuse is evident.

    The warranty does not cover normal fading, damage due to improper use, damage from lack of required caution and/or regular care and maintenance.

    The warranty does not include stretching of fabric. This is normal and results from normal use. Exposure of fabric to direct sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

    KSHE assumes no warranty obligations for defects arising from normal wear and tear, accidents, acts of God, negligence, misuse, abuse, shipping/handling or alteration of the products.

    2 Year Warranty Mechanism / Hydraulic Pumps

    Recliner mechanism’s including steel springs are warranted against breakage for a period of (2) year. Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

    Hydraulic pumps are warranted for a period of (2) years unless otherwise stated on the product page.

    1 Year Warranty Electrical

    Warranty period for defects of new motors and related parts are (1) year unless otherwise stated on the product page.


    Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws and knobs every (4) months on salon chairs.

    All upholstery needs some care; good housekeeping will help to prolong the life of any upholstered products:

    • Regular dusting with a damp, clean cloth and the use of appropriate cleaning and protection products performed every (4) months.
    • Avoid extreme temperatures. Extreme cold can make your vinyl prone to cracking, while extreme heat can cause permanent stretching.
    • Avoid exposing your products to direct sunlight for prolonged periods of time.

    Cleaning Instructions:

    • Clean regularly (weekly) to remove body oils which cause hardening.
    • To clean use a sponge which has been moistened in warm soapy water.
    • After cleaning with a sponge, dry with a soft, clean cloth.
    • Stubborn grime may require gentle scrubbing with a soft brush.
    • Soiled areas of upholstery should immediately be cleaned with appropriate cleaners. Do not use any cleaners that contain kerosene, silicon and/or solvents.
    • We recommend Arco cleaner for the best results.

    Units under warranty must be returned to our office where reasonable to do so by the purchaser for assessment. All warranty assessments must include a photocopy of the units purchase invoice. All units received for warranty repair or replacement will firstly be assessed to determine whether the unit is faulty due to a manufacturing flaw or faulty/damaged due to misuse of the purchaser.

    If a unit is faulty due to a manufacturing flaw KSHE Salon Professional Australia will choose to repair or replace it within a reasonable time frame. KSHE Salon Professional Australia reserves the right to either replace free of charge or repair any goods proved to be defective manufacture, provided that the cost of returning and redelivering the goods will be at the purchaser’s expense. KSHE Salon Professional Australia liability shall be limited to the obligation to supply free of charge or repair products proved to have been defective in quality or workmanship at the time of delivery. In no event shall we be liable for consequential damage or for the claims of labour.

    If a unit is determined faulty or damaged due to misuse, KSHE Salon Professional Australia will not be liable to repair or replace under warranty. The purchaser will be contacted & have the choice to pick up the unit immediately from our office or agree to pay for it to be repaired and returned.

    Units that contain accessories such as Bulbs, electrodes, brush heads, fuses, etc that are made to be worn do not fall under warranty. Any replacement of these will be at the purchaser’s expense.

    Privacy Policy:

    Terms and Conditions of Use of KSHE Salon Professional Australia www.kshe.com.au

    Acceptance The Use of KSHE Salon Professional Australia www.kshe.com.au Terms and Conditions.

    Your access to and use of KSHE Salon Professional Australia www.kshe.com.au is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.

    By using the Website you are fully accepting the  terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

    The contents of KSHE Salon Professional Australia www.kshe.com.au website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

    Change of Use:

    KSHE Salon Professional Australia reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that KSHE Salon Professional Australia www.kshe.com.au shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

    Links to Third Party Websites:

    KSHE Salon Professional Australia Website (www.kshe.com.au) may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


    All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to KSHE Salon Professional Australia www.kshe.com.au or otherwise used by www.kshe.com.au as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only

    Disclaimers and Limitation of Liability:

    The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, KSHE Salon Professional Australia www.kshe.com.au will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.  KSHE Salon Professional Australia www.kshe.com.au makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of KSHE Salon Professional Australia www.kshe.com.au for death or personal injury as a result of the negligence of KSHE Salon Professional Australia www.kshe.com.au  or that of its employees or agents.


    You agree to indemnify and hold KSHE Salon Professional Australia www.kshe.com.au and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against KSHE Salon Professional Australia www.kshe.com.au arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


    If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

    Governing Law:

    These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and you hereby submit to the exclusive jurisdiction of the Australia courts.

    For any further information please email This email address is being protected from spambots. You need JavaScript enabled to view it.

    Personal Identification Information:

    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

    Users may, however, visit our site anonymously:

    We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    Non-personal identification information:

    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

    Web browser cookies:

    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

    How we use collected information:

    KSHE Salon Professional Australia www.kshe.com.au collects and uses Users personal information for the following purposes:

    • To improve customer service
      Your information helps us to more effectively respond to your customer service requests and support needs.
    • To personalise user experience
      We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
    • To improve our Site
      We continually strive to improve our website offerings based on the information and feedback we receive from you.
    • To process transaction
      We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
    • To administer a content, promotion, survey or other Site feature
      To send Users information they agreed to receive about topics we think will be of interest to them.
    • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

    How we protect your information:

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    Third party websites:

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


    Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

    Compliance with children’s online privacy protection act:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    Changes to this privacy policy:

    KSHE Salon Professional Australia has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

    Your acceptance of these terms:

    By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

    Contacting us:

    If you have any questions about the above Policies, the practices of this site, or your dealings with this site, please contact us at:

    KSHE Salon Professional Australia

    This email address is being protected from spambots. You need JavaScript enabled to view it. or (07) 3393 1242